Terms & Conditions
Last updated: 07/10/2026
Pixinaut Studio is brand of Divine Crew Apparel, focused on B2B custom printing orders. By using our website, requesting a quote, placing an order, uploading artwork, or using our services, you agree to the following Terms & Conditions.
1. Custom Orders
Pixinaut Studio provides custom printing and merchandise solutions for businesses, organisations, events, teams, communities, creators, and other customers.
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Customers are responsible for providing accurate order information, including product type, quantity, sizes, colours, print placement, artwork, and other required specifications.
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Once production has started, changes or cancellations may not be possible.
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Pixinaut Studio reserves the right to decline or cancel an order where the requested product is unavailable, required information is incomplete, the submitted design cannot reasonably be produced, or the order cannot be fulfilled for legal or operational reasons.
2. Artwork & Intellectual Property
Customers are solely responsible for ensuring that they have the necessary rights, licences, and permissions to use any artwork, logo, image, text, trademark, or other material submitted to Pixinaut Studio.
By uploading or providing a design, the customer confirms that they have the legal right to reproduce and use that design for the requested purpose.
Pixinaut Studio does not verify the ownership or licensing status of customer-provided artwork and is not responsible for any copyright, trademark, intellectual property, or other legal claims arising from designs submitted by the customer.
If a claim, complaint, loss, damage, or legal action arises from customer-provided artwork, the customer shall be solely responsible for the same, including any resulting costs or liabilities incurred by Pixinaut Studio, to the extent permitted by applicable law.
Pixinaut Studio reserves the right to refuse or cancel an order if we reasonably believe that the submitted design may infringe the rights of another party or violate applicable law.
Pixinaut Studio does not claim ownership of customer-provided designs. All Pixinaut Studio and Divine Crew Apparel branding, logos, graphics, photographs, text, and other original materials remain the property of their respective owners.
3. Print Quality & Design Requirements
The final print may vary depending on the quality, resolution, dimensions, colours, and format of the artwork provided.
Minor variations in colour, placement, size, texture, or appearance may occur between digital artwork and the finished product due to differences in screens, materials, and printing processes.
If a submitted design is unsuitable for production, we may request a revised file or recommend modifications before proceeding.
4. Pricing & Payment
Prices may vary depending on the product, quantity, printing method, number and size of print locations, artwork requirements, packaging, shipping, taxes, and other custom requirements.
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The final price communicated for the confirmed order will apply.
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Payments may be processed through third-party payment providers such as Razorpay. Orders may not enter production until the required payment has been successfully received, unless otherwise agreed.
5. Production & Delivery
Production timelines are estimates and may vary depending on the product, quantity, artwork, order volume, material availability, and other circumstances.
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Orders may be shipped through Shiprocket, Delhivery, DTDC, Blue Dart, or another suitable shipping service depending on availability and destination.
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Customers are responsible for providing accurate shipping and contact information.
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Pixinaut Studio is not responsible for delays caused by incorrect addresses, recipient unavailability, shipping providers, or circumstances beyond our reasonable control.
6. Returns, Replacements & Refunds
Because custom-printed products are made specifically according to customer requirements, custom orders generally cannot be returned or exchanged simply because the customer changes their mind, selects the wrong size, or no longer requires the products.
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This does not affect your rights where products are defective, damaged in transit, incorrectly produced, or materially different from the agreed specifications.
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If an issue occurs, please contact support@divinecrew.com within 48 hours of delivery, along with photographs and relevant details.
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Depending on the circumstances, Pixinaut Studio may provide a replacement, reprint, refund, credit, or another appropriate resolution.
7. Customer-Provided Products
If Pixinaut Studio agrees to print on products supplied by the customer, the customer is responsible for ensuring that those products are suitable for the requested printing process.
We will take reasonable care when handling customer-provided products but cannot guarantee against damage, variation, or printing incompatibility caused by the material, condition, or construction of the product.
8. Design Storage & Privacy
Customer-provided designs are used primarily for fulfilling the relevant order.
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Design files are generally retained for 30 days after the last print associated with the design and may then be deleted.
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For recurring or repeat orders, designs may be retained for as long as reasonably necessary. Customers may also request that their designs be retained for a longer period.
Personal information is handled in accordance with our Privacy Policy.
9. Liability & Unforeseen Circumstances
Pixinaut Studio will take reasonable care in providing its services but will not be responsible for indirect or consequential losses arising from the use of our services, to the extent permitted by applicable law.
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Our liability relating to a particular order will generally be limited to the amount paid for the affected order, except where a different limitation is prohibited by law.
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We will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, transport disruptions, material shortages, major technical failures, or similar events.
10. General Terms & Contact
These Terms & Conditions are governed by the laws of India.
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We may update these Terms from time to time. The latest version will always be published on this page with the updated date.
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For questions regarding these Terms, orders, cancellations, returns, or other concerns, contact:
Pixinaut Studio
Brand of Divine Crew Apparel
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Email: info@divinecrew.com
Support: support@divinecrew.com